SHIPPING & RETURNS
SHIPPING POLICY
All shipping times stated are estimates provided by shipping companies we use. Due to circumstances out of our control these times may vary. We cannot guarantee items will be delivered in the time frame provided.
Estimated shipping times are based on working days (Monday-Friday) and do not include weekends or bank holidays. However, if your item has not arrived please get in touch so we can look into this for you and resend your tracking information.
Orders are usually dispatched within 1-2 working days. The above may differ slightly due to circumstances out of our control (e.g. postal strikes, staff illness, etc).
Depending on the weight, size and value of your parcel, we may use alternative shipping methods.
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EXCHANGE POLICY
To exchange your product, you should mail your product, along with your name and order number:
Holistic Therapies By Alli,
Providence House, 21 Newmarket Street, Skipton, North Yorkshire BD23 2HX
​You will be responsible for paying for your own shipping costs for returning your item unless it is faulty. Shipping costs are non-refundable. We cannot refund items that we have not received. Always check the address and use a tracked and signed service where possible and be sure to include a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We highly recommend using a trackable shipping service or purchasing shipping insurance if the item is worth over £20. We can’t guarantee that we will receive your returned item.
Items not received by customers will be eligible for a refund after investigation by the postal service and confirmation of lost items. The investigation may take up to 30 days. Holistic Therapies By Alli will refund after the 30 days if the item has been lost or undelivered by the postal service or we will offer a replacement.
To be eligible for an exchange, your items must arrive back to us in an 'as new' resalable condition. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for an exchange.
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REFUND POLICY
IN SALON POLICY
Unfortunately, unless an item is faulty, we cannot offer a refund. We can however offer a credit note. Credit notes must be used in store within 6 months from date given.
​To be eligible for a credit note, your item must be unused and in the same 'as new' condition that you received it. It must also be in the original packaging, in a sellable state. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for a refund. To complete your credit note we require a receipt or proof of purchase.
Candles must be in a 'as new' resalable condition and are only eligible for an exchange or credit note once they have been lit. Remember all candles are a fire risk and should not be left unattended, within reach of children or pets and basic candle care must be adhered to.
ONLINE POLICY
You must notify us within 14 days of purchase (the 'cooling off' period) if you would like to return any items bought online for a refund. You then have a further 14 days to return the goods to us for a refund. Postage and packaging will not be refunded for returned items unless an item is faulty or damaged, whether than be within the UK or internationally.
Once your item has been received and inspected, we will send you an email to notify you that we have received your returned goods. We will also notify you of the approval or rejection of your refund, depending on the condition of the goods. All goods must be in a 'as new', resalable condition. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for a refund. Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This is usually done the same day, but exceptions may apply (e.g. staff illness etc.).
Proof of postage is strongly advised for standard delivery - we cannot refund items that we have not received.​
In the event that a postage label has been created to return faulty or damaged goods to us and the time has lapsed to send the item(s) back to us, you are responsible for your shipping costs back to us.
Postage cannot be refunded for items returned to us due to not being collected from the sorting office or that have not been scheduled for redelivery.
Candles must be in a 'as new' resalable condition and are non-refundable once they have been lit. Remember all candles are a fire risk and should not be left unattended, within reach of children or pets and basic candle care must be adhered to.
SALE & NON-REFUNDABLE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Earrings are non-refundable due to hygiene reasons.
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